Support

Last updated: March 2026

How to get help

The fastest way to reach us is by email. We read and respond to every message personally.

Email: hello@bavolta.com Response time: We aim to reply within 24 hours on business days.

Common questions

Account and access

I did not receive my verification email. Check your spam or junk folder first. The email comes from hello@bavolta.com with the subject "Confirm your email." If you still cannot find it, use the "Resend" button on the verification page. If that does not work, email us and we will help.

I forgot my password. Go to the login page and click "Forgot password?" We will send you a reset link. The link expires in 1 hour.

I want to change my email address. Email us at hello@bavolta.com from your current registered email and let us know your new address. We will update it for you.

I want to delete my account and data. Email us at hello@bavolta.com. We will delete your account and all associated data within 30 days, as described in our Privacy Policy.

Lessons and content

A lesson is not loading or displaying correctly. Try refreshing the page. If the problem persists, try a different browser (we recommend Chrome or Firefox). If it still does not work, email us with your browser name, device type, and a screenshot if possible.

I found an error in a lesson (typo, incorrect information, broken link). Please email us with the module number, lesson number, and a description of the issue. We take content quality seriously and will fix it promptly.

How many modules are available right now? BAvolta is in early access. Module 1 and Module 2 are currently available, with additional modules being released regularly. We will notify you by email when new modules go live.

Case Lab

My Case Lab progress was not saved. Case Lab auto-saves your work. If you lost progress, it may be a connectivity issue. Make sure you have a stable internet connection while working in Case Lab. If the problem persists, email us.

I cannot access Case Lab. Case Lab unlocks after you complete Module 1. If you have completed all 6 lessons in Module 1 and still cannot access Case Lab, email us.

Payments and subscriptions

Payment processing is handled by our merchant of record, Paddle.com. For payment-related questions (receipts, invoices, refunds, subscription management), you can:

For details about our refund policy, see our Refund Policy.

Bug reports and feedback

Found a bug? Have a suggestion? We want to hear it.

Email hello@bavolta.com with:

  • What you were trying to do
  • What happened instead
  • Your browser and device (if relevant)
  • A screenshot (if helpful)

We read every piece of feedback. As an early access platform, your input directly shapes what we build next.